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    Introducing "Shukran Express"

    Get your delivery faster with our new feature, "Shukran Express".
    Use the filter to view the products that can be delivered faster to your preferred location.

    Enter your delivery area to see products that can be delivered faster.
    Add your area

    Returns

    Here's how the returns process works.

    Returns should be easy. We couldn’t agree more.

    Let's show you how to return your products in three easy ways.
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    There are some products we don't take back. Check out our Returns Policy for more details.

    1. Return to store

    1. Fill out your return slip

    This will be emailed to you after your products are delivered.

    2. Visit your nearest store

    Wrap your products in their original packaging and bring them over with your return slip and invoice to any Splash or Centrepoint store.

    3. Hand over your return

    An authorised staff member will take your package and hand you an acknowledgement receipt.

    4. Receive your refund

    If you’ve paid by cash or SADAD, you can ask for a cash refund or a Credit Note. If you’ve paid by card or PayPal, you can opt for a Credit Note, or receive a refund to your card, bank account or PayPal account.

    2. Request a return online

     

    1. Request your return

    Go to Order History in My Account, select the products you want to return and place a return request.

    2. Box up your products

    Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it.

    3. Hand over your return

    Our courier partner may take 2-5 business days to pick it up. They’ll give you an acknowledgement receipt when they do.

    4. Receive your refund

    We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 7-14 days. If you’ve paid by cash or SADAD, you’ll receive a Return Voucher.

    3. Call 800-111-10CP (800-1111027) to schedule a pick-up 

     

    1. Call for a pick-up

    Speak to us at 800-111-10CP (800-1111027) to schedule a pick-up time and location. Make sure you fill out the return slip first.

    2. Box up your products

    Wrap and seal your products in their original packaging or call us at 800-111-10CP (800-1111027) if you no longer have it.

    3. Hand over your return

    Our courier partner may take 2-5 business days to pick it up. They’ll give you an acknowledgement receipt when they do.

    4. Receive your refund

    We’ll check your returns, and credit your refund to your card, bank account or PayPal account in 7-14 days. If you’ve paid by cash, you can opt either for a transfer to your bank account, or a Return Voucher. If you’ve paid by SADAD, you’ll receive a Return Voucher.

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    Talk to us

    7 days a week, 07:00 AM to 12:00 AM

    Call us on 800-74677 (SHOPS)